Contact Us

This page explains how to contact the Betting Not On Gamstop team, what we can help with, and what we cannot. We are an independent comparison and information site, not a bookmaker. We cannot see or change your betting account, so some queries are best sent elsewhere. The sections below show where.

What you can contact us about

We welcome messages on the following:

• Corrections: an offer, payment method or term on our pages looks out of date or wrong.
• Feedback on a guide: something was unclear, or you want a topic covered, such as wagering requirements, withdrawals or identity checks.
• Reader experiences: information about a site we cover, such as a change in its terms. We treat this as a lead to check, not as proven fact.
• Business or media enquiries: questions about how the site is run. Commercial contact does not influence rankings or ratings.

How to reach us

Use the contact details or form shown on this site, or those on our About Us page. We do not publish a phone number or live chat, and we will never ask for your betting passwords, card details or full identity documents. If someone claiming to be us asks for these, do not reply.

What to include in your message

1. The page address or title you are writing about.
2. What you think is wrong, and what you expected to see.
3. Any evidence, such as the operator's own terms page and the date you viewed it.

We aim to read every message, but we cannot promise a reply time or a reply to every enquiry. Corrections are checked against the operator's published terms before we change anything.

What we cannot do

• We cannot resolve a dispute with a betting site, release a withdrawal or reopen a closed account.
• We cannot recover lost deposits or guarantee any outcome from a complaint.
• We do not offer betting tips by private message or personal financial advice.

Problem with a betting site? Where to go first

Start with the operator. Use its customer support, then its formal complaints procedure, and keep screenshots, transaction records and dates. Check the terms you accepted, especially for bonuses, wagering requirements, withdrawal limits and verification rules.

If the operator does not resolve it, the right route depends on its licence. A site licensed by the UK Gambling Commission must use an approved alternative dispute resolution service. An operator holding only an overseas licence sits outside that system for Great Britain. In that case, your options are usually the licensing body named in the site's footer or the complaint route in its terms. These may be slower and may offer less protection. Do not assume a site that accepts British customers is authorised to serve them.

Offers named on our pages, including Tenobet, Trixino and Betninja, are advertised by the operators and can change. Always confirm the current terms on the operator's own site before depositing.

Support if gambling is a concern

If betting is causing you worry, you can get free, confidential help at any time. GamCare runs a National Gambling Helpline on 0808 8020 133 and online chat. GAMSTOP lets you self-exclude from UK-licensed sites. Deposit and loss limits, and gambling blocking software, can add further protection. Please read our Responsible Gambling guide. Only adults aged 18 or over should use betting sites, and gambling should never be treated as a source of income or a fix for money problems.

How we handle your message and our independence

We use your details only to answer you. See our Terms and Conditions for how the site operates. We may earn commission if you use some links on this site, but commission does not buy position or change our editorial ratings. If you want casino-specific information, our non GamStop casinos guide is a good place to start.